Businesses once viewed customer communications as operational output driven primarily by transactional processes and regulatory mandates. Reducing costs and compliance risks were the key objectives of businesses' customer communications strategy. Today, the Customer Communications Management (CCM) software market landscape is undergoing significant change. The number one goal of businesses' customer communication strategy is now improving customer satisfaction, overtaking cost reduction. Custome...

Customer Communications Management (CCM) is shifting from the generation of compliant output to the orchestration of intelligent communication experiences, with Quadient leading the way! Named the Most Valuable Pioneer on QKS Group’s 2025 AI Maturity Matrix™ for CCM, Quadient is turning a differentiated AI strategy into lasting market impact. Designed to cut through the hype and provide a clear framework for assessing vendors’ AI maturity, the report evaluates AI Vision & Roadmap, as well as AI...

The 2024 edition of the IDC Worldwide Customer Communications Management (CCM) Software Market Shares report has been released, highlighting vendors that have grown their market share because of their commitment to “Elevating Efficiency and Dynamic Experiences with AI.” Quadient is proud to announce that we captured the number one market share spot, outperforming the competition as the only vendor with double-digit market share. This demonstrates that we now own the largest percentage of global...

From filling out new patient forms for a healthcare provider to completing a form to apply for a new credit card or change your 401k beneficiaries, forms have long served as the main method of collecting customer data that is required to drive key business processes.Over the past several years, forms have been undergoing digital transformation to deliver greater convenience to customers and efficiency to back-office teams. Digitization is a critical stage in forms transformation, but customers a...

Quadient was delighted to have Kaspar Roos, Founder & CEO of Aspire CCS, present as a keynote speaker for the Customer Communications track of Quadient Connects. A virtual conference held on May 15th, the event gathered customers, business leaders, and solution experts from all five of Quadient's key business areas—united under a common purpose of exploring how to "be more" by embracing the possibilities of digital transformation.In the world of Customer Communications Management (CCM), being mo...

Retail media has been a growing force over the past decade. While ad networks initially began as a pure monetization play, over the past few years, retailers have seen the value of working with their CPG partners to create strategic digital media campaigns that deliver value to both sides.

A recent survey from Change Healthcare found that 80% of payers are currently incorporating interventions around the social determinants of health into their population health management initiatives. In fact, in March of 2018, a group of commercial payers and other healthcare organizations formed a coalition called Aligning for Health (AFH) to explore how addressing the social determinants of health can lower care costs and improve outcomes. Participating payers include the BlueCross BlueShield...

Uniquely designed to help shopper marketers capture the opportunity of zero-based budgeting (ZBB), zBudget is a cloud-based platform that delivers the dynamic cost reporting, governance and performance management that a world-class zero-based budget requires.

Open enrollment period for Medicare Advantage and Medicare Part D occurs annually from October 15 to December 7. During this time, Medicare beneficiaries can add, change, or drop Medicare health plans and/or prescription drug coverage for the following year. In the months leading up to this period, Medicare Advantage plans must deliver marketing communications that build brand reputation and product differentiation among age-in prospects in order to drive new member acquisition.